Terms & Conditions

Terms and Conditions

Last updated: 2 March 2026

Welcome to Sensoli. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or purchasing from this website, you agree to be bound by the terms set out below.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Sensoli Limited is an online store supplying natural ingredients including essential oils, carrier oils, cosmetic bases and raw materials for makers creating candles, soaps, bath products and skincare formulations.

Throughout the website, the terms “we”, “us”, and “our” refer to Sensoli.

2. Products

We make every effort to ensure that product descriptions, images and specifications are accurate. However:

  • Colours and packaging may vary slightly from images shown.

  • Natural ingredients may vary slightly between batches due to their natural origin.

  • Product information provided on this website is for general informational purposes only.

Unless otherwise stated, our products are supplied as raw ingredients for external use and formulation purposes.

3. Product Use and Responsibility

Sensoli products are intended for use by individuals who understand the safe handling and application of natural ingredients.

By purchasing from our website, you acknowledge that:

  • You are responsible for ensuring products are used safely and appropriately.

  • Proper research and testing should be conducted before using ingredients in finished products.

  • Sensoli cannot be held responsible for misuse of products or formulations created by customers.

Our products are not intended to diagnose, treat, cure or prevent any disease.

4. Orders

When you place an order through our website:

  • You agree that all information provided is accurate and complete.

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order at our discretion.

If an order cannot be fulfilled, we will notify you and issue a refund where appropriate.

5. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required unless stated otherwise.

We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already placed.

6. Payment

Payments are processed securely through our payment providers. We accept major debit and credit cards as well as other payment methods displayed at checkout.

Your order will only be processed once payment has been successfully authorised.

7. Shipping and Delivery

Delivery times provided at checkout are estimates and may vary depending on location and carrier delays.

Sensoli is not responsible for delays caused by shipping providers or circumstances outside our control.

Once an order has been dispatched, risk of loss or damage passes to the customer.

8. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in their original condition.

  • Products must be returned in their original packaging.

Due to the nature of certain products, we may not be able to accept returns on opened items unless they are faulty.

Refunds will be processed once returned goods have been inspected.

9. Intellectual Property

All content on this website including text, images, branding and design elements are the property of Sensoli Limited unless otherwise stated.

You may not reproduce, distribute or use any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Sensoli Limited shall not be liable for:

  • indirect or consequential losses

  • misuse of products

  • damages arising from formulations created by customers

Our total liability relating to any product purchased from our website shall not exceed the purchase price of that product.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page.

Continued use of the website following updates indicates acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: sales@sensoli.co.uk
Address: 1 Absolute House, Mill Ln,
Alton,
GU34 2PX,
United Kingdom